Human

Kind

Let's Talk

RESET UK

The brief

RESET Uk is a charity supporting community‑led refugee welcome and resettlement across the UK. Their work spans training, resources, partnerships and on‑the‑ground support for groups welcoming refugees into their communities.

They came to Bravand with an outdated, extremely content‑heavy site that had grown difficult to navigate. Bravand led on strategy and UX, spending time mapping out the content and complex user journeys. I was brought in to handle the web build — turning that work into a robust, flexible WordPress site.

The challenge

Reset’s site needed to serve multiple audiences — community groups, refugees, local authorities, partners and funders — each with different needs and entry points. The existing site structure and templates couldn’t cope with the volume or complexity of content.

Complex, content‑heavy site

with guidance, training, stories and resources for different audiences

Multiple user journeys

from community groups to local authorities and partners

Outdated templates

that made content hard to scan and harder to maintain

Need for a flexible build

to support ongoing updates and new programmes

The approach

Bravand led a detailed content and UX phase, mapping user journeys and restructuring the site so each audience could find what they needed without wading through everything else.
Working from their designs and content model, I:

  • Built a custom WordPress theme tailored to Reset’s new structure
  • Implemented flexible templates for guidance, training, stories and resources
  • Created reusable blocks for calls to action, signposting and related content
  • Focused on a clear, calm editing experience so the team can keep content up to date as programmes evolve

The build was designed to support the complexity of Reset’s work without making the site feel overwhelming to visitors or staff.

The outcome

The new Reset site gives the charity a clearer, more navigable home for its work on community‑led refugee welcome.

A modern WordPress build replacing an outdated site

Clearer journeys for key audiences, from community groups to local authorities

A flexible, maintainable site that can grow with Reset’s programmes

RESET UK

Location
National, UK
Year
2025
Industry
Charity · Refugee welcome · Community organising
Services

Website development

Content‑heavy WordPress build

Credits

Client:
RESET UK
Platform:
WordPress
Development:
Louise Rankin
Design:
Emma Wood
Agency Partner:
Bravand