Targeted Website Improvements for Charities and Social Enterprises
Fix specific problems without a full project. Accessibility updates, mobile fixes, donation forms, navigation - focused work that makes a real difference.
Your website doesn’t need a complete rebuild or even a full refresh.
It just has specific problems that need fixing.
Maybe your donation form is broken. Your mobile experience is terrible. Accessibility is failing. Navigation confuses everyone. Forms don’t work properly.
You don’t want to pay for a big project. You just want these specific things fixed. Properly. Quickly.
That’s what this service is for.
Who this is for
This service is right for you if:
✓ Your site mostly works but has specific fixable problems
✓ You know exactly what needs fixing (or I can help identify it)
✓ Budget is tight and you need to prioritise the most important fixes
✓ You need something done quickly (weeks not months)
✓ You’ve been quoted thousands for a full refresh but only need parts of it
✓ You’re planning a bigger project later but need urgent fixes now
This is NOT right if your whole site needs work (that’s a refresh or rebuild) or you need ongoing regular support (that’s a care package).
Common targeted improvements
Accessibility Fixes
What this fixes:
- Colour contrast issues
- Missing alt text on images
- Keyboard navigation problems
- Form label issues
- Focus state visibility
- Screen reader compatibility
Why this matters: Legal requirement under Equality Act 2010, plus you’re excluding people who need your services
Typical scope: Audit + priority fixes
Timeline: 1-3 weeks
Investment: £1,500-3,500
Mobile Experience Overhaul
What this fixes:
- Navigation doesn’t work on phones
- Text too small to read
- Buttons too small to tap
- Forms unusable on mobile
- Images don’t load properly
- Content overlaps or breaks
Why this matters: 50-70% of your visitors are on phones, and mobile bounce rates tell you if they’re having a bad experience
Typical scope: Mobile responsive fixes across key pages
Timeline: 2-4 weeks
Investment: £2,000-4,000
Donation Form & Journey
What this fixes:
- Broken donation forms
- Confusing donation journey
- No monthly giving option
- Poor mobile donation experience
- Missing Gift Aid
- Unclear what donations achieve
Why this matters: You’re losing donors because giving is hard or confusing
Typical scope: Donation form rebuild, journey improvement, mobile optimisation
Timeline: 1-3 weeks
Investment: £1,500-3,000
Navigation Restructure
What this fixes:
- Confusing menu structure
- Too many menu items
- Important pages buried
- Inconsistent navigation
- Mobile menu doesn’t work
- Users can’t find what they need
Why this matters: If people can’t find it, it doesn’t exist. High bounce rates often mean navigation problems
Typical scope: Information architecture review, navigation redesign, implementation
Timeline: 2-3 weeks
Investment: £2,000-3,500
Performance Optimisation
What this fixes:
- Slow page loading
- Large unoptimised images
- Too many plugins slowing things down
- Poor hosting configuration
- Render-blocking resources
- Database bloat
Why this matters: Every second of load time costs you visitors and donations. Google rankings suffer.
Typical scope: Performance audit, image optimisation, code cleanup, caching setup
Timeline: 1-2 weeks
Investment: £1,200-2,500
Form Improvements
What this fixes:
- Contact forms don’t send
- Forms ask for too much information
- No confirmation messages
- Spam submissions
- Forms don’t work on mobile
- No accessibility
Why this matters: Broken forms = lost enquiries, lost volunteers, lost opportunities
Typical scope: Form rebuild, spam prevention, accessibility, mobile optimisation
Timeline: 1-2 weeks
Investment: £1,000-2,000
Content Cleanup & Organisation
What this fixes:
- Outdated content everywhere
- Broken links
- Duplicate pages
- Poor content structure
- Confusing page hierarchy
- Search doesn’t work
Why this matters: Messy content damages credibility and makes everything harder to find
Typical scope: Content audit, pruning, reorganisation, redirects
Timeline: 2-4 weeks
Investment: £1,800-3,500
How We Work
1. Identify the problem (30-60 min call)
We talk through what’s not working. I ask questions to understand the actual problem (sometimes what you think is the issue isn’t the root cause).
Free initial call — no charge for diagnosis conversation
2. Audit & proposal (1-3 days)
I audit the specific issue(s), identify what needs fixing, and send you:
- What’s actually wrong
- What I’d fix
- How long it’ll take
- What it’ll cost
For straightforward fixes: Proposal within 24 hours For complex issues: May need small paid discovery (£350, deductible from project)
3. Fix it (1-4 weeks)
Once you approve the proposal:
- I fix the specific issues
- Test thoroughly
- Show you what’s changed
- Provide simple documentation
Timeline depends on complexity — urgent fixes can often start same week
4. Handover (30 min call)
I show you what was fixed, how to check it’s working, what to watch for, when to call me if issues return.
7 days post-fix support included for any issues with the work
Investment
Small fixes: £800-1,500
Examples: Simple form fixes, basic accessibility issues, minor mobile tweaks
Medium improvements: £1,500-3,000
Examples: Donation journey overhaul, navigation restructure, focused mobile improvements
Substantial targeted work: £3,000-5,000
Examples: Full accessibility compliance, major performance overhaul, complex form rebuilds
What affects price:
- Complexity of the issue
- How many pages affected
- Whether it’s quick fix or requires rebuilding
- Testing requirements
- Whether fixes reveal other issues
Payment:
- 50% upfront
- 50% on completion
What's not included
Full site redesign — If your whole site needs work, this isn’t the right service (see Website Refresh)
New features — This is fixing what exists, not building new functionality
Content creation — I’ll reorganise or fix how content displays, but writing new content is your responsibility
Ongoing support — Fixes come with 7 days support; after that it’s ad-hoc or care package
If we discover the problem is bigger than a targeted fix, I’ll be honest about that and help you figure out the right approach.
Recent work
Web design for charities, social enterprises and values‑led organisations
We’ve worked with climate communicators, membership networks, and civic organisations, from renewable energy innovators to London’s cultural and planning institutions.
FAQs
How do I know if I need targeted improvements vs a full refresh?
If you can list 1-3 specific problems, targeted improvements probably make sense. If you’re saying “the whole thing feels wrong,” you need a refresh.
Can you fix things on my current site without breaking everything else?
Yes — that’s the whole point. Surgical fixes to specific issues without touching what works.
What if you discover more problems while fixing my issue?
I’ll tell you. You decide if you want those fixed too, separately, or if you want to leave them.
How quickly can you start?
Often within a week or two. Targeted improvements fit around larger projects, so schedule is more flexible.
What if the fix doesn't solve the problem?
I test thoroughly before considering something “fixed.” If something I’ve fixed breaks again, I’ll fix it properly at no extra charge.
Can I do multiple targeted improvements?
Yes — either as one project or sequentially as budget allows.
Do you offer payment plans for smaller fixes?
For work under £3,000, usually 50/50. Over £3,000, yes we can arrange instalments.